EHF structure & tools​

• Flexible team structures with client teams, expert teams (e.g. annuities, inventor compensation) and teams for centralized services (e.g. docketing, quality management)​
• Over 800 curated form letters and checklists ensure a clear and efficient workflow​
• Reliable and flexible IT infrastructure with a highly customized document management system and docketing database​

How are we getting even better: ​

• Through a continuous quality improvement process to find and close “gaps”​
• Through structured and documented office processes that help us work efficiently and without error​
• Through a staff where each member is aware of his or her responsibility for quality and contributes to the quality improvement process​